Refund Policy
Last Updated: September 24, 2025
1. General
This Refund Policy explains under which conditions refunds may be granted for digital purchases.
2. Digital Service Credits
Users may purchase Digital Service Credits to access digital content.
Credits that have already been used or exchanged for digital content cannot be refunded.
3. Refund Eligibility
Refunds may be granted only if:
The purchased credits have not been used, and
The refund request is submitted within 14 days of purchase.
4. How to Request a Refund
Users may request a refund by contacting: info@yuxinmaster.site
Please include your order number and the email address used during purchase.
5. Resolution
Refunds are processed through the original payment method. Processing times depend on the payment provider.
6. Payments
Payments are processed through external payment providers. By making a purchase, users confirm that they are authorized to use the selected payment method.
7. Limitation of Liability
We make reasonable efforts to ensure service availability but do not guarantee uninterrupted or error-free operation. We are not liable for indirect damages or losses.
8. Governing Law
These terms are governed by the laws of Germany. Any disputes shall be resolved under German jurisdiction.
9. Contact
If you have questions about this policy, please email info@yuxinmaster.site.